I like talking about the topic of emotional intelligence. It goes beyond the simple treatment of people. To me, emotional intelligence is a important skill that managers (really all people) need in order to be truly successful. It starts with being aware of our own emotional and behavioral shortcomings. I was taught to conquer my "Key moments." Meaning that when something occured, evoking a response from me, I had a choice regarding how to act.
As managers and people, our decisions to act are based upon more than what's right and wrong, they are based on our own perceptions about life. I'm sure that you all have heard of the term paradigms. Normally, in a business context the term concerns the beliefs of an organization as a whole. But in an emotional intelligence context, paradigms are about how the individual views the world and as a result makes a decision. It's about our individual constellations of core beliefs, and how they drive us to act.
Not all of us have the same belief systems, and it's important that we realize that. That is one spot where emotional intelligence is extremely important. As managers we must listen, process and think, then speak or act. We must be cautious about what we assume, and prevent letting our emotions and beliefs distort reality and "make things up" that don't exist.
Going slow, listening, thinking, and reversing roles are the keys to conquering those key moments.
As managers and people, our decisions to act are based upon more than what's right and wrong, they are based on our own perceptions about life. I'm sure that you all have heard of the term paradigms. Normally, in a business context the term concerns the beliefs of an organization as a whole. But in an emotional intelligence context, paradigms are about how the individual views the world and as a result makes a decision. It's about our individual constellations of core beliefs, and how they drive us to act.
Not all of us have the same belief systems, and it's important that we realize that. That is one spot where emotional intelligence is extremely important. As managers we must listen, process and think, then speak or act. We must be cautious about what we assume, and prevent letting our emotions and beliefs distort reality and "make things up" that don't exist.
Going slow, listening, thinking, and reversing roles are the keys to conquering those key moments.
90% of our life moments are driven by how we respond to events. The events only set things into motion – our reactions change the world around us.
Most of these thoughts come to me from Steven Covey, and from Roger Allen, who taught me a course on emotional intelligence. Good stuff!
Most of these thoughts come to me from Steven Covey, and from Roger Allen, who taught me a course on emotional intelligence. Good stuff!
Posts
No comments:
Post a Comment